Incapable of mad?! (And someone who wasn’t)
Ironic that I was about to write this post and had the following interaction with my son. I told him a little while ago he’s got to take a shower – and if he didn’t I would be sad – and mad. He chuckled. “What?” I asked. “Nothing” he said. He finally just caved and said he was laughing because, and I quote, “you’re incapable of the emotion mad“.
Suppose I should take that as a compliment. I try not to let things get to me. And I’ve never truly lost it with him. I’m glad he doesn’t, and hasn’t lived in fear of me.
ANYWAY! Today I had another interaction that did not end in chuckles.
I keep my actual ‘real life’ (except for my skeletons) anonymous for obvious reasons. So, I won’t be mentioning details about my job. But, had a customer today at my desk, spewing very ugly and aggressive words in my direction while leaned over my desk towards me.
Let me just say – this is someone who just seems to be perpetually angry. Chronic discontent. After I was told I could ‘shove’ something in an area that could prove to be uncomfortable, and after a few F bombs exploded in my face – I’d had enough.
I may not know all my worth, but what I DO know is I do my best and go above and beyond at work. I CARE about the customers. I CARE about the people I work with. I just care. I also think it’s important that whatever job you do, no matter big or small, it should be done well.
I come in early every single day – I eat my packed lunch at my desk. I’ll take maybe 15-20 minutes to clear my head and come right back and dive in.
The verbal assault was unwarranted. I had to tell her that she needed to back up and that her tirade was neither fair, nor right. I remained professional and kept my calm and my wits about me, but inside I was a little girl again and cringing and stinging from the assault.
I was alone in the office and I’ve dealt with this particular person on several occasions. She is always angry.
After almost half an hour of this, she said the sentence that was the final straw for me.
“YOU don’t understand!”.
“OK, you’re right, I can’t know how you are feeling right now, but I DO understand! I’ve been doing this for almost 14 years. I have worked with hundreds and hundreds of people. I have personally lost my house, been almost homeless not so long ago, work two jobs to raise my son alone, have a heart condition and a lung disease and I GET IT!”.
What I wanted to add to that is: “But I CHOOSE every day to be happy! I CHOOSE to count my blessings and focus on what I DO have”.
I’d love to say that she left placated. I did try to soothe, and help – that’s what I do. I pointed out that there seemed to be more to her frustration than our situation, and that I was sorry she was so upset. I tried to suggest she count her blessings. But, there are some people who just do not want to be soothed, and do not want to be helped. Pity sometimes is just too pretty.
When she left, I wasn’t mad. I was sad. I was sad because, this is the same woman who shocked me the first time I met her with her racist comments – the same woman who has been a pill from day one.
I am sad because it just must feel awful to be her. To feel the way she does. I don’t mean that in a condescending way, I mean it literally. I truly hope she finds a peaceful heart.
It’s got to be just an awful feeling to be so angry all the time – to hate – to be capable of such venomous words.
I’m sure there’s a reason behind her behavior, but it’s no excuse. There are people who have been through hell and back and don’t take it out on everyone they come in contact with. They CHOOSE to be happy. And if not happy, at least not angry all the time.
I’ll say a prayer for her tonight. I’ll gather all the positive energy I can muster when I work on her transaction. I’ll send her love and light. Because really, she is in a prison of her own making and it’s holding her tight. Tightly away from serenity, love and peace. The key is deciding to overturn that self-inflicted punishment.
I hope she finds the key – it’s right there … in her hands.
Posted on December 13, 2012, in Gratitude and tagged bitter, customers, deciding to be happy, gratitude, Love, mad, peace, positive energy, serenity, venomous, verbal assault, work. Bookmark the permalink. 5 Comments.